Refund & Returns Policy
At Modern Nest, we strive to offer high-quality products and a smooth shopping experience. We provide a 30-Day Money-Back Guarantee on eligible items.
30-Day Money-Back Guarantee
- You may request a refund within 30 days of receiving your order.
- Items must be returned in original condition unless delivered damaged or incorrect.
- A valid order number or proof of purchase is required.
Eligible for Refund / Replacement
- Items delivered damaged, broken, or defective.
- Incorrect or missing items in your order.
- Products returned unused, unaltered, and in original packaging.
Not Eligible for Refund
- Items that show signs of use, wear, or customer-induced damage.
- Products not returned with original accessories or packaging.
- Returns made after the 30-day refund window.
Return Process
- Email our support team with your order number and reason for return.
- Provide photos if the item is defective or damaged.
- Ship the item back using the return address provided by our support team.
- Items must be securely packed in original packaging.
Refund Processing
- Refunds are issued after inspection of the returned item.
- Approved refunds are processed via the original payment method.
- Processing time varies depending on your payment provider.
- Returns failing inspection may lead to refund denial.
Order Cancellations
- Orders can be cancelled before the item is shipped for a full refund.
- Once shipped, the order cannot be cancelled but may still be eligible for return.
Return Shipping Costs
- If the return is due to change of mind, the customer is responsible for shipping costs.
- If items are incorrect, damaged, or defective, Modern Nest covers the return shipping.
For return requests or to report an issue, email us at [email protected] with your order number and supporting photos if applicable.
Last Updated: December 2025